MEDIATION CASE MANAGER
Mediation Case Manager provides consulting and software solutions for administering large-volume mediation and arbitration programs. The company has supported initiatives involving mediator training, program design, scheduling, case tracking, and workflow automation through its customizable web-based platform. MCM continues to support the Oregon Foreclosure Mediation Program as its primary long-term engagement.
Role
- Contribute across all facets of the organization—from software development and system design to project management and program administration—supporting mediation initiatives dating back to 2006.
- Lead proposal development, hiring, and operational planning while coordinating with talented team members whose work has been essential to sustaining long-term programs.
- Oversee the continued success of the Oregon Foreclosure Avoidance Program, ensuring technical, procedural, and staffing alignment across its evolving needs.
Audience
Mediation Case Manager is focused on government agencies, judicial systems, and large organizations responsible for administering high-volume mediation and arbitration programs. Its audience consists of organizations that regularly face a large volume of complex disputes and require a standardized process, reliable case tracking, and efficient workflow automation. They seek a customizable web-based platform and expert consulting to design and support these critical programs, ensuring transparent, efficient, and well-managed outcomes.
Impact
Across multiple programs, Mediation Case Manager has facilitated the administration of tens of thousands of mediation sessions, providing the structure, workflows, and technical systems necessary for parties to engage productively in complex, high-volume dispute environments. Following five major hurricanes in Florida, MCM’s insurance mediation programs helped expedite claim resolution between policyholders and insurers, supporting a more efficient recovery process. The foreclosure mediation initiatives—including the ongoing Oregon Foreclosure Avoidance Program—ensure that lenders and borrowers have a clear, standardized process for evaluating all available options before a foreclosure proceeds, contributing to more transparent and well-informed outcomes for all parties involved.